RETURNS POLICY
We’ll always do our best to make sure you are satisfied with your purchase and love what you wear! This is why we gladly accept returns for your shopping convenience.
Our return policy accepts all items in their original condition, not worn, torn, stained, or damaged in any way. All tags must be attached to the items.
All items marked Final Sale cannot be returned.
Returns must be postmarked no later than 15 days from product delivery. Items returned 30 days from product delivery will be eligible for credit only at the current value of the item. No return or credit will be issued after 30 days.
We are sorry but exchanges are not accepted. If you would like to size up/down, please return your original purchase and place a new order. It will be the fastest and simplest way we can get a new order out to you.
Mail all RETURNS to: 21 Falcon Chase Rensselaer, NY,USA 12144
Note that shipping charges associated with the return are customer’s responsibility and will not be refunded.
We are NOT responsible for lost packages being returned to us. It is customer’s responsibility to purchase shipping insurance as we don’t guarantee that we will receive your returned item.
Items must be in their original forms with the tags attached. If any item is found damaged upon inspection, with stains, or other signs of damage that requires dry cleaning, the customer will be deducted a 20% off damaged-item fee from their refund. If the item is beyond repair, the customer will not be refunded, and the customer is responsible for shipping payments to receive back the product.
All refunds will be credited back to the original payment method. The customer may always choose to receive a Lassiva Collection e-gift card as their refund method instead of their original payment method.
We guarantee our products to be in perfect condition and without any manufacturing defects. If in the rare case that any of our products are found defective or damaged, we guarantee money-back for a full refund. The customer may send an email with pictures of the product if a case ever occurs to contact@lassiva.com
If the item was marked as a gift, the customer will receive a gift/store credit for the value of the return once the return is processed.
